Camden Council’s decision to scrap visitor parking scratchcards for general use has not changed. However, there remain ways to obtain cards for residents that find using the online options impossible, by calling Camden Council on 020 7974 4646. Members have reported that once any difficulties accessing visitor parking permits have been explained, permits can be ordered.
In the next months, the Council is monitoring how the “digital first” policy on visitor parking permits is operating. We continue to collect observations from members on how they are finding the new systems. Comments on the convenience of the scratchcards, and their importance to local businesses, have been made to BelSoc.
So far, comments have indicated frustrations with the Camden online system – “going to my Camden Council account… Sadly, I got nowhere”. The difficulty with accessing services through the internet more generally has also arisen: “(we) are over 78, …(and) I use email but find it very difficult to use any online system to scan or log on”.
At the recent Camden Cabinet meeting on parking policy, the Council parking team undertook to work with resident organisations to make sure the new policy operates without imposing a digital divide on accessing visitor parking permits. We continue to seek your views on this matter.